With an emphasis on CRM and customer experience technologies, Gene Alvarez provides experience in technology innovation and strategy. He is in charge of the Top Strategic Technology Trends agenda and the Technology Innovation and Strategy research at Gartner. Mr. Alvarez has more than 40 years of IT and business experience, and he is particularly skilled in software development, vendor management, and business impact assessments. Additionally, he has written to numerous media sites and given presentations at international events.
